Turn on or turn off Lost Mode Skip Navigation

Turn on or turn off Lost Mode

If you lost your device you can turn on Lost Mode to lock the device and set the message and contact information to display on the device in case someone finds it. When Lost Mode is turned on, you can view the last known location of your device in
BlackBerry UEM Self-Service
. When you find your device, turn off Lost Mode.
Lost Mode is supported on supervised
devices running
9.3 or later.
  1. In
    BlackBerry UEM Self-Service
    , select a device.
  2. Click
    Turn on Lost Mode
  3. In the
    Contact phone number
    fields, enter the appropriate information.
  4. Optionally, select
    Replace slide to unlock text
    and enter the text to display.
  5. Click
  • To view the location of your device, click
    Get device location
  • To turn off Lost Mode, click
    Turn off Lost Mode