Known issues Skip Navigation

Known issues

Issues that are new in this release are noted with an asterisk (*).
On some devices, when the "Specify work space password and lock" command is sent to the device, the password is successfully changed but the work space doesn't lock properly. (EMA-16954)
On
Samsung
devices running
Android
11 activated with the
Work space only
(
Android Enterprise
) activation type,
Wi-Fi
profiles that are configured with a shared certificate are not saved to the device. (EMA-16909)
On
Samsung
devices running
Android
12, if the "Send usage and diagnostic data" setting is enabled on the device but your administrator assigned a policy rule to disable it, the "Based on the admin policy set for your phone, the following policy has been withdrawn: Sending of Diagnostic Data." warning message appears. (EMA-16746)
In dark site environments, on
Samsung Galaxy S
20 devices running
Android
10 activated with the
Work and personal - user privacy
or
Work and personal - full control
(
Android Enterprise
) activation types, the VPN profile is not created on the device. (EMA-16739)
In dark site environments, when activating a
Samsung Galaxy S
20 device running
Android
11 with the
Work and personal - full control
(
Android Enterprise
) activation type with the premium option enabled, the device activates with the
Android Enterprise
workspace instead of the
Knox
workspace. (EMA-16736)
When activating a
Samsung
device running
Android
11 with the
Work and personal - full control
(
Android Enterprise
) activation type, the “Unexpected Unknown Error” message displays. (EMA-16565)
Workaround
: Activate the device using
UEM Client
for
Android
version 12.38.2.156999 and then upgrade to version 12.39.0.x. For more information, visit support.blackberry.com/community/s to read article 83500.
After manually activating
BlackBerry Dynamics
in the
UEM Client
, a blank screen displays. (EMA-16729)
During activation, the user must set a complex password for the work space even though the IT policy is set to numeric or alphanumeric. (EMA-16254)
When trying to activate
Samsung Galaxy S
20 model devices that are running
Android
11, an “Error 3006” message appears and activation is not successful when using the
Work and personal - full control
(
Android Enterprise
fully managed device with a work profile) activation type with the ‘When activating Android Enterprise devices, enable premium UEM functionality such as BlackBerry Secure Connect Plus’ and ‘Enable Samsung Knox DualDar Workspace’ options selected in the activation profile. (EMA-16075)
When activating a
Samsung Knox
device, if the screen times out at the
Knox
license activation screen, the activation is not successful when you try to continue. (EMA-16046)
On some European models of
Samsung
devices running
Android
11, the device Welcome screen appears during activation when using the
Work and personal - full control
(
Android Enterprise
fully managed device with a work profile) activation type. The device is activated correctly and the user can follow device setup screens. (EMA-16014)
On some
Samsung
devices that are activated using the
Work and personal - full control
(
Android Enterprise
fully managed device with a work profile) activation type, after upgrading to
Android
11, the compliance profile incorrectly restricts apps in the personal space. (EMA-15960)
On
Samsung
devices activated with the
Work and personal - full control
(
Android Enterprise
fully managed device) non-premium activation type, when an administrator unassigns an app, the app isn’t uninstalled but is instead grayed out and cannot be opened. (EMA-14851)
Workaround
: On the device, manually uninstall the app.
On
Samsung Knox
devices that are activated with the
Work space only
(
Android Enterprise
fully managed device) activation type, the device does not establish a
BlackBerry Secure Connect Plus
connection if the administrator disables the “Allow user-configured VPN in workspace” IT policy rule. For more information about this issue, visit support.blackberry.com/community to read article 58735. (BSCP-789)
When activating a
Samsung
device running
Android
8 with the
Work space only
or
Work space only
(Premium) activation types, the facial recognition feature on the device is not available. (EMA-9819)
On
Samsung Knox
3.0+ devices activated with the
Work space only
(
Samsung Knox
) activation type, when the “Disable work space” command is sent to the device, the user sees the password entry screen when trying to access the workspace instead of a locked screen. Later, when the “Enable work space” command is sent to the device, the keyboard does not appear correctly when the user tries to enter the password. (EMA-9809)
Workaround
: If the keyboard doesn’t appear correctly, press the Power button twice.
For
Samsung Knox
3.0+ devices activated with the
Work space only
(
Samsung Knox
) activation type, when the "Reset workspace password" command is sent to the device, the password reset screen does not display if the device is locked. The user can not access their work space until they set a new password. (EMA-9700)
Workaround
: Restart the device and set a new password.
On devices that are activated with an
Android
work profile, users can respond from notifications on the lock screen when the "Allow notification responses" IT policy rule is disabled. (EMA-8285)