Troubleshooting common issues

Problem
Possible solution
App crashes
  • A crash in the early stages of the app lifecycle is most likely caused by a configuration issue. Review the errors printed in the logs for details.
  • Initialize the 
    BlackBerry Dynamics
     libraries before calling any other 
    BlackBerry Dynamics
     API.
Provisioning error
The email address or access key (PIN) has been incorrectly entered, or an old access key has been used. Double-check the credentials and, if necessary, send a new access key from the 
BlackBerry UEM
 management console.