Known issues in BlackBerry Workspaces Server
Excel for the web viewer in the BlackBerry Workspaces Server doesn't display wide spreadsheets as expected. For example, only a subset of the columns might be displayed. (WSSERV-23496) Workaround: Download the Excel file and open it in the Excel desktop application. |
Users receive an authentication failed message when they attempt to edit a shared file from an email notification, even though the edit options appear in the notification. Workaround: Log in to the BlackBerry Workspaces Web Application and navigate to the file to make edits. (WSSERV-23181) |
Users receive an authentication failed error when they attempt to edit a shared file from an email notification, even though the edit options appear in the notification. (WSSERV-23181) Workaround: Log in to BlackBerry Workspaces Web Applications and navigate to the file and make edits. |
|
In the administration console, you receive a credentials error message when you attempt to create a workspace for Windows File Share with Kerberos Constrained Delegation (KCD). (WSSERV-23057) Workaround: Create the workspace using the BlackBerry Workspaces Web Application. |
|
When you create a transient workspace for Windows File Share with KCD authentication enabled, users who access it receive a "Your username or password are not recognized" error message during workspace creation. (WSSERV-23055) Workaround: Verify that all user accounts in Active Directory that require access to KCD-enabled workspaces have the userPrincipalName attribute populated. |
|
When a user receives an email notification for a shared workspace, the "Learn more about" link in the email opens to a page not found error message. (WSSERV-23047) |
|
Users are unable to search within a transient workspace. (WSSERV-23039) |
|
When you add a transient workspace for Microsoft OneDrive for Business, the Entra ID credentials fields are not available during the connector setup, and the error message "Transient workspace credentials not loaded." is displayed. (WSSERV-23036) |
|
In some environments, BlackBerry Workspaces users cannot send email messages. (WSSERV-22953) Workaround: Remove duplicate DNS IP addresses from the pillar configuration. For more information, see KB 141100. You must repeat this action each time the DNS role or IP address is changed. |
|
In UEM-integrated Workspaces environments, when an organization administrator attempts to download or export the Active Users report, the report generation stops responding. (WSSERV-22950) |
|
When users receive an email notifying them of a shared file and open the view link in Mozilla Firefox, the file might not open. For more information, see KB 141090. (WSSERV-22938) Workaround: Use another browser to view documents. |
|
When you clear the "Notify New Members" option while sharing a file or folder with unregistered users, unregistered users still receive a welcome notification email. (WSSERV-22894) |
|
When you create a new group and paste multiple space-separated email addresses into the Group Members field, BlackBerry Workspaces treats the addresses as a single invalid email address. (WSSERV-22891) Workaround: Use comma-separated email addresses instead of space-separated addresses when pasting multiple email addresses into the Group Members field. |
|
Users are unable to connect using an IPv6 address. Additionally, audit log errors occur if a user's IP address changes to IPv6 after signing in. For more information, see KB 88622. (WSSERV-22807) Workaround: Contact BlackBerry Support to modify the IP address column definitions in the database to support IPv6 address lengths. |
When you change the language setting in the BlackBerry Workspaces Web Application and then access the administrator console, the localization is not applied and the interface continues to display the default language. (WSSERV-22730) |
|
Administrator accounts receive health-related email notifications by default. When administrators opt out of these notifications, their preference doesn't persist after subsequent upgrades. For more information, see KB 71397. (WSSERV-21855) Workaround: On Salt-Master, modify the admin.cfg file to set host_notifications_enabled and service_notifications_enabled to 0, then run the Shinken.server Saltstack State to apply the changes. |
|
After the installation of a BlackBerry Workspaces Server, when you try to configure a Windows File Share connector, a "Validation failed. The repository did not respond or does not match the selected type" error message appears. For more information, see KB 63630. (WSSERV-21302) |
|
When a Workspaces user is promoted to Workspaces administrator (for example, Security Administrator) in BlackBerry UEM, the Workspaces pages might not be displayed. (WSSERV-22860) Workaround: Sign in to the Workspaces Console and then sign in to the UEM management console. |
|
When a Workspaces administrator tries to generate a user inactivity report from the administrator console, the downloaded report is corrupt and couldn't be opened. (WSSERV-22771) Workaround: When the Download button appears, wait one or two minutes before downloading the report. |
|
When a user tries to sign in to Workspaces through the BlackBerry Work app, a 404 error displays. (WSSERV-22677) |
|
Unsupported files are being sent to the Conversion server erroneously. (WSSERV-22629) |
|
When sending a copy of a file, the recipient is not allowed to upload a new version of a file even though the Enable Collaboration option is enabled. (WSSERV-22610) Workaround: Add the "External Connector Workspace Owner" role to the recipient's user account. |
|
When trying to provision Workspaces for BlackBerry UEM Cloud, a "Provisioning Failed" error message displays when at least one of the UEM administrators does not have a valid email address. (WSSERV-22599) Workaround: Verify that all UEM administrator accounts have a valid email address. |
|
When you have more than one DNS IP address configured for the Windows Conversion server, there is 10-15 seconds of delay to open Microsoft Office documents. (WSSERV-22598) |
|
When trying to open a protected Microsoft Office document using Workspace for Windows, the "This workbook is protected, and we couldn't connect to the Internet to check your permission" error message appears. For more information, see KB 98431. (WSSERV-22596) Workaround: Sign out of Workspaces from all devices. Contact support with the affected users' email addresses and the FQDN of your Workspaces organization. |
|
When performing a search, matches to embedded strings are not displayed in the results. (WSSERV-22595) |
|
When performing a server upgrade, sometimes the color of the Close button changes from orange to black to indicate that the upgrade is not successful, instead of displaying an error message. (WSSERV-22587) |
|
When sending more than 50 files from Workspaces to Docusign, the signed documents are not returned to Workspaces. (WSSERV-22583) |