Ransomware recovery

Ransomware is a form of cryptovirology extortion, in which your data is encrypted and the attacker demands payment to restore access to that data. Ransomware Recovery allows an organization administrator to recover workspaces infected by malicious software. Workspace files are reverted to a point in time prior to the ransomware infection. You cannot recover workspaces for deleted users.
  1. In the left pane, click Central Management.
  2. Type the email address of the target user in the search field.
  3. Click the Workspaces tab.
  4. Select one or more workspaces and click The Ransomware Recovery icon.
  5. In the Select the recovery date and time area, click The Select Date icon.
  6. Choose a recovery date from the calendar.
  7. Click the Enter time field and choose a recovery time.
  8. Click OK.
  9. Clear the Block user check box to allow the user to access BlackBerry Workspaces once recovery is finished.
  10. Click Recover, and then Confirm.