Create a user account and enable the BlackBerry Workspaces service in UEM

If you want to add a directory user, verify that BlackBerry UEM is connected to your company directory. For more information, see Connecting to your company directories.
  1. On the menu bar, click Users.
  2. Click Add user.
  3. Perform one of the following tasks:

    Task

    Steps

    Add a directory user
    1. On the Company directory tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. In the search results, select the user account.

    Add a local user
    1. Click the Local tab.
    2. In the First name field, type a first name for the user account.
    3. In the Last name field, type a last name for the user account.
    4. In the Display name field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.
    5. In the Username field, type a unique username for the user account.
    6. In the Email address field, type a contact email for the user account. An email address for the user account is required when you enable the BlackBerry Workspaces service.
  4. If local groups exist in UEM and you want to add a user account to groups, in the Available groups list, select one or more groups. Click Add group icon.
    When you create a user account, you can only add it to local groups in UEM. If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between UEM and your company directory occurs.

    To add the user to a user group that is assigned an administrative role, you must be a Security Administrator. For more information, see see the BlackBerry Workspaces Server Administration content.

  5. If you add a local user, in the Console password field, create a password for BlackBerry UEM Self-Service. If the user is assigned an administrative role, they can also use the password to access the management console.
  6. In the Enabled services section, clear the Enable user for device management option if you do not want to enable the user for device management. By default, this option is enabled.
  7. In the BlackBerry Workspaces section, select the Enable Workspaces check box. By default, users enabled with the BlackBerry Workspaces service receive the Visitor role.
  8. Select one or more user roles. Click Arrow icon.
  9. Perform one of the following tasks:

    Task

    Steps

    Have users activate devices with the activation profile that is currently assigned to them.
    1. In the Activation option drop-down list, select Default device activation.
    2. In the Activation password drop-down list, select whether you want to set the password or autogenerate a password.
    3. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    4. If you want the activation password to be valid only for one device activation, select Activation period expires after the first device is activated.
    5. In the Activation email template drop-down list, click a template to use for the activation email.

    Pair an activation password with a specific activation profile.

    1. In the Activation option drop-down list, select Device activation with specified activation profile.
    2. In the Activation profile drop-down list, select the activation profile that you want to pair with a password.
    3. In the Activation password drop-down list, select whether you want to set the password or autogenerate a password.
    4. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    5. If you want the activation password to be valid only for one device activation, select Activation period expires after the first device is activated.
    6. In the Activation email template drop-down list, click a template to use for the activation email.

    Allow users to activate only BlackBerry Dynamics apps
    1. In the Activation option drop-down list, select BlackBerry Dynamics access key generation.
    2. In the Number of access keys to generate drop-down list, select the number of keys. Each key can be used only once to activate a BlackBerry Dynamics app.
    3. Select the number of days that you want the access key to remain valid.
    4. In the Activation email template drop-down list, click a template to use for the activation email.

    Add user to UEM only.

    In the Activation option drop-down list, select Do not set.

  10. Perform one of the following actions:
    • To save the user account, click Save.
    • To save the user account and create another user account, click Save and new.