Generate and send log files

If you encounter an issue, generate log files to send to BlackBerry Support to help with their investigation.
  1. Click the BlackBerry Workspaces icon in the menu bar, and select Preferences.
  2. Click the Help tab.
  3. In the Support Logs area, click Generate logs.
  4. Do one of the following:
    • Click Send to generate the log file and to send it by email. An email opens with a zipped log file attached; add your comments and send your mail (Send is available where your default mail client allows other programs to add attachments only).
    • Click Save to generate and save the log file on your computer to send later.