BlackBerry Work for iOS known issues

BlackBerry Work stops responding when devices remain idle for an extended period. (BBW-41471)

When users running BlackBerry Work version 3.19 receive an encrypted-only S/MIME email from a user running BlackBerry Work version 3.20, the recipient sees an "Encrypted Message" banner, but the email body is empty. (BBW-41233)

Workaround: Upgrade BlackBerry Work to version 3.20.

When users replace text using Writing Tools on the email compose screen, the replaced text appears after the line break instead of before it, and the line break between the email body and signature is removed. (BBW-40660)

When users select the native Messages app from BlackBerry Work to send an SMS to a contact, the iOS 26 menu popover appears twice before the app opens the Messages app. (BBW-40544)

Workaround: Use an alternative messaging app from the "Open in" all list.

The email summarization feature displays the error message "Unable to generate summary at this time" when processing an email thread containing a large log snippet that exceeds the Apple Intelligence model's context window size. (BBW-40541)

When you configure a custom prompt in the App Configuration > Email Summarization Prompt field, emails with more than 8000 characters are processed in multiple chunks and follow the custom prompt instructions instead of generating standard email summaries. Single-chunk emails generate email summaries as expected. (BBW-40504)

Workaround: Configure the Email Summarization Prompt to include summarization task instructions.

When users generate an email summary and then move that email to a different folder, a server synchronization removes the summary. (BBW-40383)

Workaround: Do one of the following:
  • View the email before the server synchronization completes to retain the summary.
  • Regenerate the summary after moving the email to a different folder.

The new BlackBerry Dynamics policy "Transfer Files" settings do not apply to BlackBerry Work for iOS devices. (BBW-40060)

Workaround: Specify the app configuration settings in the "File Transfer Privileges" section. For more information, see the BlackBerry Work app configuration settings.

The "Working elsewhere" status is not fully supported in the BlackBerry Work Calendar app. The status is synchronized to and displayed on the calendar, but users cannot set or change this status on their devices. This is a known limitation of the feature. (BBW-29861)