View your email

When you open BlackBerry Work for the first time, your email Inbox is displayed. Your inbox is synchronized with your work email account each time you open the app and periodically while you're using the app. You can swipe down on the message list to force synchronization at any time.

If your administrator has allowed you to use AI-powered smart tools, you can proofread, adjust the tone of, and rewrite an email before you send it to recipients.

In your email inbox, complete one of the following tasks:

Task

Steps

Toggle between the message list and a filtered list that you defined.

Tap Filter icon at the bottom left of the screen to toggle between your complete message list and a filtered list that you defined.

Display other folders.

Tap Hamburger menu icon.

Sort and order the message list.
Tap Order messages icon and sort by one of the following:
  • By Date: When you sort your email by date, you can specify whether date headers (for example, Today, Yesterday, Last Week) are displayed. In the app settings (Settings > Mail > General), if you enable the "Disable Time Section Headers" option, the date headers are not displayed.
  • By Sender
  • By Subject

You can also order your messages in ascending or descending order.

Mark an email message as read, unread, or to create a task or a note.

Swipe right on the message.

Delete or flag an email message.

Swipe left on the message.

Select multiple emails to mark as unread, report phishing, flag, move multiple emails to a new folder, or delete them.

Tap Menu icon > Edit and then select the messages.

Search for an email.

Use the Search field.

Create a new email.

Tap Compose icon.

Open a different BlackBerry Dynamics app.

Tap Launcher icon.