Configure BlackBerry Work connection settings

When you configure your environment for BlackBerry Work, you must add the necessary Exchange ActiveSync servers and BlackBerry Enterprise Mobility Server instances to the connectivity profiles that you have assigned to users that will install BlackBerry Work
You can use one of the following two methods to specify the BEMS instances for use by BlackBerry Work:
  • Disable the Use heritage settings in the BlackBerry Work App Config. This is the preferred method. When you disable this setting, you must add the following entitlements to the BlackBerry Dynamics Connectivity profile:
    • BlackBerry Core and Mail Services (com.blackberry.gdservice-entitlement.coreandmail)
    • BlackBerry Presence Service (com.blackberry.gdservice-entitlement.presence)
    You would use this configuration if you have a larger environment that has several BEMS instances running different BEMS services (for example, one computer running one service).
  • Enable the Use heritage settings option in the BlackBerry Work App Config. When you enable this setting, BlackBerry Work app searches for entries in the App Servers section of the BlackBerry Dynamics Connectivity profile. You might use this configuration if you have a smaller environment that is configured with all or most of the BEMS services installed on a single BEMS instance (for example, BEMS-Core, BEMS-Mail, and BEMS-Presence are installed on one computer, BEMS-Docs is installed on a separate computer, and the BEMS-Connect service is installed on another computer.

For more information about the heritage settings see, BlackBerry Work app configuration settings.

  1. On the menu bar, click Policies and Profiles > Networks and Connections.
  2. Click The Add icon beside BlackBerry Dynamics Connectivity profile to create a new connectivity profile or click on the Default connectivity profile to edit it.
  3. Type a name and description for the profile.
  4. In the Additional servers section, click The Add icon.
  5. In the Server field, specify the FQDN of the Exchange ActiveSync server.
  6. In the Port field, specify the port for the Exchange ActiveSync server. By default, the port number is 443.
  7. Select a Route Type.
    • BlackBerry Proxy cluster: Select this option to specify the BlackBerry Proxy clusters that must be used to reach the domain
    • Direct: Select this option to route traffic from the app to the server without going through BlackBerry Proxy.
    • Deny: Select this option to block the app from connecting to the server.
  8. In the Primary drop-down list, specify the name of the BlackBerry Proxy cluster that you want to set as the primary cluster.
  9. In the Secondary drop-down list, specify the name of the BlackBerry Proxy cluster that you want to set as the secondary cluster
  10. Click Save.
  11. In the App servers section, click Add and complete one or more of the following tasks:
    ConfigurationTasks

    If Use heritage settings is enabled in the BlackBerry Work App Config
    1. Search for and select BlackBerry Work.
    2. Click Save.

    For more information about the Use heritage settings option, see BlackBerry Work app configuration settings.

    If Use heritage settings is disabled in the BlackBerry Work App Config
    1. Search for and select BlackBerry Core and Mail Services (com.blackberry.gdservice-entitlement.coreandmail). Click Save.
    2. If you installed the BEMS-Presence service, search for and select BlackBerry Presence Service (com.blackberry.gdservice-entitlement.presence). Click Save.

    If the BEMS-Docs service is installed in your environment
    1. Search for and select Feature - Docs Service Entitlement (com.good.feature.share).
    2. Click Save.
  12. In the table for the app, click The Add icon.
  13. In the Server field, specify the FQDN of the BlackBerry Enterprise Mobility Server.
  14. In the Port field, specify the port of the BlackBerry Proxy cluster that is used to access the BlackBerry Enterprise Mobility Server. By default, the port number is 8443.
  15. In the Priority drop-down list, specify the priority for the BlackBerry Enterprise Mobility Server instance that BlackBerry Work will use.
  16. Select a Route type. If you are using BEMS in a BlackBerry UEM Cloud environment, select Direct.
    • BlackBerry Proxy cluster: Select this option to specify the BlackBerry Proxy clusters that must be used to reach the domain
    • Direct: Select this option to route traffic from the app to the server without going through BlackBerry Proxy.
    • Deny: Select this option to block the app from connecting to the server.
  17. In the Primary drop-down list, specify the name of the BlackBerry Proxy cluster that you want to set as the primary cluster.
  18. In the Secondary drop-down list, specify the name of the BlackBerry Proxy cluster that you want to set as the secondary cluster.
  19. Click Save.
  20. Click Add or Save.
Assign the entitlement apps that you added in step 8 above to users or user groups. For instructions, see the see the BlackBerry UEM Administration content and Add an internal BlackBerry Dynamics app entitlement.