Frequently Asked Questions

FAQ

Answer

How do I change BlackBerry Work settings?

Tap The Launcher icon > The Settings icon.

Why aren't my email messages synchronizing?

There is probably an issue with your connection to your mail server.

If the issue persists after 1 hour, contact your administrator. Administrators can contact BlackBerry Support to diagnose the issue.

I'm getting too many email notifications. I can't distinguish between calendar reminders and new email alerts.

For more informaton, see Managing your notifications and alerts.

Why am I being prompted for my BlackBerry Work password so often?
Your administrator's password timeout policy determines how often you're prompted for your password. In addition, the following situations require you to type your password:
  • When you don't use BlackBerry Work, BlackBerry Notes, or BlackBerry Tasks for five minutes or longer.
  • When you restart your device.
  • When you force close and then start the app.

Why is spell check is not working for BlackBerry Work for Android devices?

By design, the spell check feature will not be implemented for BlackBerry Work for Android devices due to the security concern associated with keywords being cached on Android devices.

The blue circle with the BlackBerry logo is blocking an area on my screen. How can I move it?

Press and hold The Launcher icon to move it as needed.

How do I access my calendar and contacts?

Tap The Launcher icon and then tap Calendar or Contacts.

How do I create an out of office message?

For more informaton, see Create an automatic out of office reply.

How do I create a signature?

For more informaton, see Manage your signatures.

Why can't I copy or paste content from BlackBerry Work?

Your administrator may have restricted this behavior for security reasons.

Why can't I use the camera in BlackBerry Work?

Your administrator may have restricted this behavior for security reasons.

Why can't I use dictation in BlackBerry Work?

Your administrator may have restricted this behavior for security reasons.

How do I change the number of email messages that are synchronizing to BlackBerry Work?

This is managed in the BlackBerry Work settings.

For more informaton, see Change your settings.

How do I change to conversation view?

This is managed in the BlackBerry Work settings.

For more informaton, see Change your settings.

How do I change the font size in BlackBerry Work?

By default, BlackBerry Work uses the system font settings. To change the font, do the following:

  1. Open the Settings app.
  2. Tap Display.
  3. Tap Font.
  4. Tap Font size.
  5. Select the font size.

(This may vary by Android device.)

You can also set a custom font for composing or replying to email messages. This is managed in the BlackBerry Work settings.

For more informaton, see Change your settings.

How do I turn off the avatars in my email list?

This is managed in the BlackBerry Work settings.

For more informaton, see Change your settings.

Why am I getting the message that "[Your device's browser] / [Safari] has been blocked by your IT administrator. Install BlackBerry Access to continue" when I tap a link in a BlackBerry Work email message?

Your administrator may have restricted this behavior for security reasons. In many cases, your administrator will allow BlackBerry Access to be used for links in an email. Contact your administrator for more information on how to install BlackBerry Access.

How can I synchronize tasks?

You must install BlackBerry Tasks. Contact your administrator for more information.

How can I synchronize notes?

You must install BlackBerry Notes. Contact your administrator for more information.

How can I convert an email message to a note?

For more informaton, see Convert an email to a note.