Reset your BlackBerry Dynamics app password using a third-party identity provider

If you have forgotten the password for your BlackBerry Dynamics app, you can use your organization’s third-party identity provider to set a new password.

  1. When you are logging in to the app, on the password screen, tap Forgot password.
  2. Tap Sign in.
  3. Type the email address that you use to sign in to your organization’s identity provider and tap Next.
  4. Type the username that you use to sign in to your organization’s identity provider and tap Next.
  5. Type the password that you use to sign in to your organization’s identity provider and tap Sign in.
  6. After the BlackBerry Dynamics app activates, type and confirm a new password.