Manage Entra ID conditional access compliance

If your administrator has enabled Entra ID Conditional Access, you might have to open BlackBerry Work and enter your Entra user credentials.

If you are blocked by Entra ID Conditional Access because of a compliance violation, you can follow the instructions on the screen to resolve the issue.

  1. If you are blocked from accessing an app, do one of the following:
    • If you do not have the Microsoft Authenticator app installed on your device, follow the instructions on the screen to install it, and then tap More details.
    • If you do have the Microsoft Authenticator app installed on your device, on the error screen, tap More details.
  2. Tap Continue.
  3. Follow the instructions on the screen. If you cannot resolve the issue, contact your administrator.