Sending commands to your device
Using BlackBerry UEM Self-Service, you can send various remote commands to your device. For example:
- If your device is lost or stolen, you can remotely lock the device or delete data from the device.
- If you forget the device password on your iOS or Android device, you can clear it.
- If you misplace your device, you might be able to use UEM Self-Service to locate your device on a map.
- If you lose your iOS or Android device, you can turn on Lost Mode to lock the device and set the message and contact information to display on the device in case someone finds it.
- If your macOS device is enrolled in Apple ADE, and your administrator configured BlackBerry UEM to set up a local administrator account during activation, you can use UEM Self-Service to view the password for the local administrator account.
Your device must be turned on and connected to a wireless network to receive commands that you send from UEM Self-Service. The commands that you can send depend on the type of device that you have. The following table summarizes the remote commands that you can send:
| Command | iOS | macOS | Android | Windows |
|---|---|---|---|---|
|
Lock your device |
√ |
√ |
√ | |
|
Generate/specify device password and lock |
√ |
√ |
√ | |
|
Unlock device and clear password |
√ |
√ | ||
|
Reset work space password |
√ | |||
|
Delete all device data |
√ |
√ |
√ |
√ |
|
Delete only work data |
√ |
√ |
√ |
√ |
|
Locate device |
√ |
√ |
√ Windows 10 Mobile only | |
|
Turn Lost Mode on or off |
√ | |||
Restart device | √ | |||
Shut down device | √ | |||
View local administrator password | √ (ADE devices only) |