Move iOS or macOS devices to a hardened channel

When you activate iOS or macOS devices, by default, the devices are assigned to a hardened data channel. If you have any iOS or macOS devices that are not currently using a hardened channel, you can export a list of these devices and take action to move the devices to a hardened channel. When you move devices to a hardened channel, the devices must be reactivated.

If you move a device that is enrolled in Apple ADE, the device will lose the ADE enrollment configuration. Device users will need to factory reset the device and activate it with BlackBerry UEM again.

In the app settings for all applicable apps, clear the Remove the app from the device when the device is removed from BlackBerry UEM option. If you attempt to move devices to a hardened channel without clearing this option, the app is removed and the device may be unenrolled from UEM. Note that even if you clear this check box, an app may still be removed during the move if the setting has not been delivered to the device. For more information on tracking commands that are being delivered to a device, see KB 102688.
  1. In the management console, on the menu bar, click Settings > Migration > iOS Hardened Channel or Settings > Migration > macOS Hardened Channel.
    If you do not see one of these menu options, your UEM environment does not have any iOS or macOS devices that need to be moved to a hardened channel.
  2. Click Export to download a list of devices that are not currently using a hardened channel.
  3. Do any of the following:

    Task

    Steps

    Move multiple iOS devices to a hardened channel.

    Click Browse and navigate to and select the file you downloaded in step 2.

    Devices that belong to shared device groups are included in the file for information purposes only, and will not be moved to a hardened channel with this method. For any devices that belong to shared device groups, the user must factory reset the device and activate it with UEM again.

    This method can process a maximum of 1000 entries at a time. If the file you downloaded contains more than 1000 entries, divide them into separate files that contain a maximum of 1000 entries each.

    Move a specific iOS device to a hardened channel.
    1. On the menu bar, click Users > Managed devices.
    2. Search for and click the iOS device.
    3. On the device tab, click Migrate to iOS hardened channel.
    4. Click Submit.

    Move macOS devices to a hardened channel.

    Contact device users and instruct them to reactivate their device with UEM Self-Service.