Send a BlackBerry Dynamics app unlock key and QR code to a user

You can send an email with an app unlock key and QR code to a user if a BlackBerry Dynamics apps has become locked on their device. The user can also generate an unlock key for a BlackBerry Dynamics app using UEM Self-Service. For BlackBerry UEM version 12.21 Quick Fix 1 (February 2025) and later releases, the unlock key can be used for any BlackBerry Dynamics app on the device. The key expires after it is used to unlock a BlackBerry Dynamics app. You or the user must generate a new key for each app that the user wants to unlock.
  1. In the management console, on the menu bar, click Users.
  2. Search for and click the name of user account.
  3. Click the appropriate device tab.
  4. In the BlackBerry Dynamics apps section, in the App actions row, click Unlock app for a BlackBerry Dynamics app.
  5. Select the BlackBerry Dynamics unlock key email template that you want to use.
  6. Click Send.