Manage user accounts

Create a user account.
  1. In the management console, on the menu bar, click Users > Managed devices.
  2. Do one of the following:
    • To manage an individual user, search for and click a user account, then go to the next step.
    • To perform an action for multiple user accounts at once, select the check box beside each user account that you want to manage. Click an action above the user list (for example, you can add the selected user accounts to user groups) and follow the instructions on the screen.
  3. Do any of the following:

    Task

    Steps

    Edit a user's information.
    1. Click Edit icon..
    2. Make changes to the user's account.
    3. Click Save.

    Add a note to a user's account.
    1. Click Notes icon..
    2. Type your notes. The notes that you type are automatically saved and stored with the user account and not with an individual device.

    Assign an IT policy or profile to the user
    1. In the appropriate section, click Add icon..
    2. Select the IT policy or profile that you want to assign. Follow the prompts and select the appropriate settings to complete the assignment.

    To remove an IT policy, profile, app, or app group from the user, beside the property that you want to delete, click Remove icon..

    Synchronize information for a directory user

    Click Synchronize icon..

    Delete a user account.
    1. Click Delete icon..
    2. Click Delete.
  4. If you want to assign an app or app group to a user, do the following:
    1. In the Apps section, click Add icon..
    2. Search for and select the app or app group that you want to assign.
    3. Click Next.
    4. In the Disposition drop-down list, select one of the following:
      • Required: Install the app automatically on devices and prevent users from uninstalling the app.
      • Optional: Allow users to install and uninstall the app.
      • Denied (Android only): Prevent users from installing the app.
    5. If you are assigning a Google Play app to Android Enterprise and Android Management devices, and you set the Disposition to required or optional, in the Update Mode drop-down list, click the appropriate option:
      • Default: When a new version of the app is available in Google Play, the device is notified. Any restrictions or conditions from an assigned device SR requirements profile are applied to the app update.
      • High Priority: When a new version of the app is available in Google Play, the device is notified. Any restrictions or conditions from an assigned device SR requirements profile are ignored. In larger deployments this can take up to 24 hours.
      • Postpone: When a new version of the app is available in Google Play, the device is notified after 90 days, then the update is applied using latest available version. Any restrictions or conditions from an assigned device SR requirements profile are applied. Note that users can manually update the app at any time.
    6. If you are assigning an Apple VPP app for iOS or macOS, and you set the Disposition to required or optional, in the Update Mode drop-down list, click the appropriate option:
      • Default: When a new version of the app is available, it is pushed to devices automatically.
      • Postpone: When a new version of the app is available, it will not be pushed to devices automatically.
    7. For iOS devices, to assign per-app VPN settings to an app or an app group, in the Per app VPN drop-down list, select the settings to associate with the app or app group.
    8. If you assign an iOS or macOS app, choose the appropriate value in the Target drop-down list:
      • Work: The app is installed as a work app that you manage with UEM.
      • Personal:
        • If it is not a VPP app, the app is managed by UEM and a “personal” label is associated with the assigned app in the management console. The personal label does not impact how the app is managed on devices.
        • If it is an iOS or macOS VPP app with the Disposition set to Optional, the user will be redirected to the App Store to install the app as unmanaged. Unmanaged apps cannot be removed from devices by UEM and are not subject to UEM controls such as IT policy rules. When you set the app assignment as Optional and Personal, when you are prompted to assign the appropriate VPP license (step l below), you must set “Assign license to” to “User” to make it an unmanaged app.
    9. If available, for iOS and Android devices, in the App configuration drop-down list, click the app configuration that you want to assign to the app.
    10. If you use Android Enterprise and have created tracks for apps in the Google Play console, in the Track drop-down list, click the track to assign to the app.
    11. Click Assign or Next.
    12. If you are assigning a VPP app, click Yes to assign a user license or device license to the app. In the App license drop-down list, click the appropriate VPP account. In the Assign license to drop-down list, click User or Device. When you set the app assignment as Optional and Personal, you must assign a user license to make it an unmanaged app.