Activate an Android Enterprise device when BlackBerry UEM is connected to a Google domain

These steps apply to devices that are assigned the Work space only (Android Enterprise) or Work and personal - full control (Android Enterprise) activation type when BlackBerry UEM is connected to a Google Workspace or Google Cloud domain. To activate devices that are connected to a Google domain with the Work and personal - user privacy activation type, see Activate an Android Enterprise device with the Work and personal - user privacy activation type.

Send the following activation instructions to the device user.

Your device administrator sent you one or more email messages with the information that you need to activate your device. If the email message includes an activation QR Code, you can use it to activate your device and you don't need to type any information. If you did not receive a QR Code, make sure you received the following information:
  • Your work email address
  • Your UEM username (usually your work username)
  • Your UEM activation password
  • Your UEM server address (if required)
  1. If you do not see the device setup Welcome screen, reset your device to the factory default settings.
  2. During the device setup, in the Google account login screen, enter your work Google email address and password.
  3. On the device, tap Install to install the BlackBerry UEM Client.
  4. Read the license agreement and tap the I accept the License Agreement check box.
  5. Do one of the following:

    Task

    Steps

    Use a QR Code to activate the device.
    1. Tap The QR Code icon.
    2. Tap Allow to allow the UEM Client to take pictures and record video.
    3. Scan the QR Code in the activation email message that you received.

    Manually activate the device.
    1. Type your work email address. Tap Next.
    2. Type your activation password. Tap Activate My Device.
    3. If necessary, type the server address. You can find the server address in the activation email message you received or in BlackBerry UEM Self-Service. Tap Next.
    4. If necessary, type your username and activation password. Tap Next.
  6. Wait while the profiles and settings are pushed to your device.
  7. On the Set up your profile screen, tap Set up. It may take a moment to set up the work profile.
  8. If you are prompted, log in to your Google account with your Google email address and password.
  9. On the unlock selection screen, choose a screen unlock method.
  10. If you are prompted with the Secure start-up screen, tap Yes to require a password when the device starts.
  11. Type a device password and type it again to confirm it. Tap OK.
  12. Select one of the options for how you want your notifications to show. Tap Done.
  13. Create a UEM Client password and tap OK. If you are using BlackBerry Dynamics apps, you will also use this password to sign in to all of your BlackBerry Dynamics apps.
  14. On the next screen, tap Enroll and follow the instructions on the screen if you want to set up fingerprint authentication for the UEM Client and any BlackBerry Dynamics apps that you have. Otherwise, tap Cancel.
  15. If you are signed out of your device, unlock your device to complete the UEM activation.
  16. If you are prompted, tap OK to allow the connection to BlackBerry Secure Connect Plus and wait while the connection is turned on.
  17. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, do one of the following:
  • In the UEM Client, tap the menu icon > About. In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.