Set an environment variable for the Java location
BlackBerry UEM requires you to install a JRE 17 implementation on the servers where you will install UEM, and that you have an environment variable that points to the Java home location. For more information about supported JRE versions, see the Compatibility matrix.
When you begin the installation, UEM verifies that it can find Java. If UEM can't find Java, the setup application will stop on the requirements panel and you must set an environment variable for the Java location and ensure that the Java bin folder is included in the Path system variable. Note that you must close down the installer at this time and restart it only after the environment variable has been created or updated.
For more information, see KB 52117.
- Ensure that you have installed JRE 17 on the server where you will be installing UEM.
- If you have deployed any discrete plug-ins, such as the BlackBerry Workspaces plug-in for UEM, we recommend that you upgrade the plug-in to the latest version before you upgrade your instance of UEM; otherwise, the plug-in functionality will fail until it is upgraded.
- Open the Windows Advanced system settings dialog box.
- Click Environment Variables.
- Under the System variables list, click New.
- In the Variable name field, type BB_JAVA_HOME.
- In the Variable value field, type the path to the JRE (Java Runtime Environment) folder and click OK.
- In the System variables list, select Path and click Edit.
- If the Path doesn't include the Java bin folder, click New and add %BB_JAVA_HOME%\bin to the Path.
- Move the %BB_JAVA_HOME%\bin entry high enough in the list that it won't be superseded by another entry and click OK.