This data flow applies when you allow BlackBerry UEM to manage Google Play accounts.

1. You perform the following actions:
   1. Add a user to BlackBerry UEM as a local user account or using the account information retrieved from your company directory
   2. Make sure that the "Work and personal - full control” activation type is assigned to the user
   3. Allow activation QR codes to include the activation password and the location to download the BlackBerry UEM Client.
2. The user resets their device to the factory default settings.
3. The device restarts and displays a Welcome or Start screen.
4. The user performs the following actions:
   1. Opens the activation email they received on their computer or another device
   2. Taps the device screen seven times to open a QR code reader
   3. Connects the device to a Wi-Fi network
   4. Scans the QR code in the activation email
5. The device performs the following actions:
   1. Prompts the user to encrypt the device and restarts
   2. Downloads the UEM Client from the download location specified by the QR code and installs it
6. The UEM Client performs the following actions:
   1. Establishes a connection to the BlackBerry Infrastructure
   2. Sends a request for activation information to the BlackBerry Infrastructure
7. The BlackBerry Infrastructure performs the following actions:
   1. Verifies that the user is a valid, registered user
   2. Retrieves the BlackBerry UEM server address for the user
   3. Sends the server address to the UEM Client
8. The UEM Client establishes a connection with BlackBerry UEM using an HTTP CONNECT call over port 443 and sends an activation request to BlackBerry UEM. The activation request includes the username, password, device operating system, and unique device identifier.
9. BlackBerry UEM performs the following actions:
   1. Determines the activation type assigned to the user account
   2. Connects to Google and creates a managed Google Play user
   3. Creates a device instance
   4. Associates the device instance with the specified user account
   5. Adds the enrollment session ID to an HTTP session
   6. Sends the user's managed Google Play account information and a successful authentication message to the device
10. The UEM Client performs the following actions:
    1. Connects to Google to verify the user
    2. Creates the work profile on the device
    3. Creates a CSR using the information received from BlackBerry UEM and sends a client certificate request to BlackBerry UEM over HTTPS
11. BlackBerry UEM performs the following actions:
    1. Validates the client certificate request against the enrollment session ID in the HTTP session
    2. Signs the client certificate request with the root certificate
    3. Sends the signed client certificate and root certificate back to the UEM Client

    A mutually authenticated TLS session is established between the UEM Client and BlackBerry UEM.

12. The UEM Client requests all configuration information and sends the device and software information to BlackBerry UEM.
13. BlackBerry UEM stores the device information in the database and sends the requested configuration information to the device.
14. The device sends an acknowledgment to BlackBerry UEM that it received and applied the configuration information. The activation process is complete.