Using log files for troubleshooting

Component identifier

Logging component

Description

ACCS

Apache Tomcat server access log files

The Apache Tomcat ACCS log files record all requests for access to the BlackBerry UEM web services.

You can use these log files when you want to check access requests to the BlackBerry UEM web services for success or failure.

BCC

BlackBerry Cloud Connector

Logs data about the BlackBerry Cloud Connector component. You can use these log files to verify that BlackBerry Cloud Connector is connected to the BlackBerry Infrastructure.

BGS

BlackBerry Gatekeeping Service
You can use these log files when troubleshooting issues with:
  • Devices that cannot activate in an environment where the BlackBerry Gatekeeping Service is in use
  • Connectivity to your BlackBerry Gatekeeping Service
  • Connectivity between BlackBerry UEM and the BlackBerry Infrastructure
  • The sending of policies and profiles
  • iOS and Android connectivity

BP

BlackBerry Proxy

Logs connection traffic between BlackBerry Dynamics containers and endpoints such as a Microsoft Exchange server.

BSCP

BlackBerry Secure Connect Plus

Logs data about the BlackBerry Secure Connect Plus component.

You can use these log files to verify that BlackBerry Secure Connect Plus is connected to the BlackBerry Infrastructure. For example:

2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /192.0.2.0:28231 => bcp.example.com/192.0.2.124:3101], responding with Pong. 2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /192.0.2.0:28232 => bcp.example.com/192.0.2.124:3101]

BSCP-TS

BlackBerry Secure Connect Plus core

Logs data for connections with the BlackBerry Secure Connect Plus client.

You can use these log files to verify that BlackBerry Secure Connect Plus is ready to receive calls from the BlackBerry Secure Connect Plus client on devices. For example:

47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net 48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation 49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created

Use to verify that devices are using the secure tunnel. For example:

74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249

BSG

BlackBerry Secure Gateway
You can use these log files when troubleshooting issues with:
  • iOS devices that can't send or receive email messages
  • Connectivity between BlackBerry UEM and the BlackBerry Infrastructure
  • Connectivity between the BlackBerry Infrastructure and the Microsoft Exchange or Microsoft 365 mail server

CORE

BlackBerry UEM Core
You can use these log files when troubleshooting issues with:
  • Core services or transactions
  • BlackBerry 2FA transactions
  • Data migration from BES10

EVNT

BlackBerry UEM Core

You can use these log files to find notifications about specific events in the BlackBerry UEM Core.

TMCT

Apache Tomcat server log files

The Apache Tomcat TMCT log files record all activities of the Apache Tomcat web services.

You can use these log files when troubleshooting issues with the management console.

UI

Management console

You can use these log files when troubleshooting issues with the management console.