Configure global logging settings

These settings are not included in BlackBerry UEM Cloud.

  1. In the management console, on the menu bar, click Settings > Infrastructure > Logging.
  2. Expand Global logging settings and configure the following settings as required for your organization's environment:

    Task

    Steps

    Route system events to a syslog server.
    1. Select the SysLog checkbox.
    2. Type the host name and port number for the syslog server where you want to route the BlackBerry UEM log events.

    Specify a location on the server instance where the BlackBerry UEM component log files are stored.

    Select the Enable local file destination checkbox.

    Enable the ability to compress the folder containing the log files.

    Select the Enable logging folder compression checkbox.

    Enable advanced logging of server-to-device communications for troubleshooting.

    Select the Enable MDM payload logging checkbox.

    Note: You can choose to enable MDM payload logging only for specific user accounts. For more information, see Configure per-user logging.

    Enable payload logging for the BlackBerry Dynamics infrastructure.

    Select the Enable CAP payload logging checkbox.

    Enable the ability to audit only UEM/SQL communication without enabling debug logging.

    Select the Enable SQL logging checkbox.

    Enable the logging of REST calls outbound from BlackBerry UEM Core.

    Select the Enable HTTP payload logging checkbox.

    Set a maximum size limit for the BlackBerry UEM component log files.

    In the Maximum server log file size field, specify the maximum size, in MB, that each log file can reach.

    When a log file reaches the maximum size, BlackBerry UEM starts a new instance of the log file.

    Set the maximum server log file age for the BlackBerry UEM component log files.

    In the Maximum server log file age field, specify the maximum number of days to keep the server log files before they are deleted.

    If you do not specify a value, the log files are not deleted.

    Specify a network destination path for Android device log files.

    In the Device log network location field, type the UNC path where you want to store activity log files that you retrieve from devices using the management console.

    Specify the maximum device app audit log file size.

    In the Maximum device app audit log file size field, specify the maximum size, in MB, that the device app audit log file can reach.

    Specify the maximum device app audit log file age.

    In the Maximum device app audit log file age field, specify the maximum number of days to keep the device app audit log files before they are deleted.

    If you do not specify a value, the log files are not deleted.

    Specify an override for a service that is being logged.
    To add an override:
    1. In the Service logging override table, click The Add icon and select a service.
    2. From the Logging Level drop-down list, select the logging level.

    To delete an override, click The Remove icon next to the service.
  3. Click Save.