Import IT policy and device metadata updates manually

BlackBerry regularly sends IT policy and device metadata updates to BlackBerry UEM. For example, when a vendor releases a new device model, BlackBerry may send updated device metadata to UEM so that activation and compliance profiles include the new device model. When a vendor releases an OS update, a new IT policy pack may be sent to UEM to allow you to manage new OS features.

By default, UEM receives and installs these updates automatically. If your organization's security policy does not allow automatic updates, and you have an on-premises UEM environment, you can turn off the automatic updates and import updates manually. Update files are cumulative. If you miss an update, the next update installs all previously updated IT policy rules or device metadata. You can set up event notifications to inform administrators when IT policy and device metadata updates are installed.

Follow the instructions in KB 138994 to download the latest IT policy pack or device metadata pack.
  1. In the management console, on the menu bar, click Settings > Infrastructure > Import configuration data.
  2. Do any of the following:
    • To turn off automatic updates for IT policy packs, clear the Automatically update IT policy pack data check box.
    • To turn off automatic updates for device metadata, clear the Automatically update device metadata check box.
    When you turn off automatic updates, the UI will display the latest available version of the IT policy pack or device metadata pack.
  3. Click the appropriate Browse button to navigate to and select the IT policy pack or device metadata pack that you want to import.
  4. Click Upload.