Generate access keys, activation passwords, or QR codes for BlackBerry Dynamics apps

BlackBerry Dynamics apps require an access key, activation passwords, or QR codes to be activated on a device. The BlackBerry UEM Client can request access keys or activation passwords automatically from BlackBerry UEM after users install an app. You or a user must manually generate access keys, activation passwords, or QR codes and send them to activate BlackBerry Dynamics apps in the following scenarios:
  • For Samsung Knox Workspace devices
  • For iOS and Android devices that don't need MDM and do not have the UEM Client installed
  • For users who want to activate BlackBerry Dynamics apps on devices that don't require the UEM Client

You can generate access keys, activation passwords, or QR codes when you create a new user, or anytime afterwards. Users do not need to activate their devices on UEM to receive access keys, activation passwords, or QR codes. Users do not require an email address for you to generate an access key, activation password, or QR code. Users can also generate access keys, activation passwords, or QR codes in BlackBerry UEM Self-Service (users cannot specify the expiry period).

  1. In the management console, on the menu bar, click Users > Managed devices.
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click Set activation password. Complete one of the following tasks:

    Tasks

    Steps

    Generate an activation password and QR code.

    This feature requires that the BlackBerry Dynamics app is running a software version that includes BlackBerry Dynamics SDK 8.0 or later.
    1. In the Activation option drop-down list, select Device activation with specified activation profile.
    2. In the Activation profile drop-down list, select the activation profile that you want the password to be paired with.
    3. In the Activation password drop-down list, perform one of the following tasks:
      • If you want to automatically generate a password, select Autogenerate device activation password and send email with activation instructions. When you select this option, you must select an email template to send the information to the user.
      • If you want to set an activation password for the user and, optionally, send an activation email, select Set device activation password.
    4. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid.
    5. In the Activation email template drop-down list, select the email template that you want to use.
    6. Click Submit.

      If the user does not have an email address, to find the activation password and QR code, click the View activation email link in the Activation details section, under Device activation password.

    Generate an access key.
    1. In the Activation option drop-down list, select BlackBerry Dynamics access key generation.
    2. In the Number of access keys to generate drop-down list, select the number of access keys that you want to create for the user.
    3. Select the number of days that you want the access keys to remain valid.
    4. In the Email template drop-down list, select the email template that you want to use. If the user does not have an email address, select None.
    5. Click Submit.

      If the user does not have an email address, to find the access key, click the link that displays the number of generated keys in the Activation details section, under BlackBerry Dynamics access keys.
In the Activation details section of the user account screen, you can click the number beside BlackBerry Dynamics access keys to see a list of generated access keys. You can resend (The Send message icon) or delete (The Remove icon) the keys that were generated.