Add an internal app to the app list

Use these instructions to add internal apps to the app lists for all devices. If you are managing Android Enterprise devices, see Adding internal apps for Android Enterprise and Android Management devices for the recommended method to add internal apps for those devices.

iOS apps must be .ipa files, Android apps must be .apk files, and Windows 10 apps must be .xap or .appx files. Internal apps must be signed and unaltered.

If you have an on-premises BlackBerry UEM environment, Specify the shared network location for storing internal apps.
  1. In the management console, on the menu bar, click Apps.
  2. Click The Add an app icon.
  3. Click Internal apps.
  4. Click Browse. Navigate to the app that you want to add or update.
  5. Click Open.
  6. Click Add.
  7. Optionally, add a vendor name and an app description.
  8. To add screen shots of the app, click Add. Browse to the screen shots. The supported image types are .jpg, .jpeg, .png, or .gif.
  9. If you are adding an iOS app, perform the following actions:
    1. In the Supported device form factor drop-down list, select the form factors that the app can be installed on. For example, you can prevent the app from being available in the Work Apps app for iPad devices but allow it for iPhone.
    2. If you want the app to be deleted from the device when the device is removed from BlackBerry UEM, select Remove the app from the device when the device is removed from BlackBerry UEM. This option applies only to apps with a disposition marked as required and the "Default installation for required apps" setting is set to prompt once. You set the disposition of the app when you assign the app to a user or group.
    3. If you want to prevent apps on iOS devices from being backed up to the iCloud online service, select Disable iCloud backup for the app. This option applies only to apps with a disposition marked as required. You set the disposition of the app when you assign the app to a user or group.
    4. In the Default installation for required apps drop-down list, if you want users to receive one prompt to install the app on their iOS devices, select Prompt once. If users don't receive the prompt or dismiss it, they can install the app later from the Work Apps screen in the BlackBerry UEM Client app or the Work Apps icon on the device.
  10. If you are adding an Android app, in the Send to drop-down list, perform one of the following actions:
    • If you want the app to be sent to all Android devices, select All Android devices.
    • If you want the app to be sent to only Android devices that use Samsung Knox Workspace, select Samsung KNOX Workspace devices.
    • If you want the app to be sent only to Android Enterprise devices, select Android devices with a work profile.
  11. To filter apps in the app list by category and to organize the apps into categories in the work apps list on users' devices, you can select a category for the app. In the Category drop-down list, do one of the following:
    Task Steps

    Select a category for the app.

    In the drop-down list, select a category.

    Create a category for the app.
    1. Type a name for the category. The "new category" will appear in the drop-down list with the new category label beside it
    2. Press Enter.
    3. Press Enter.
  12. In the App rating and review drop-down list, perform one of the following actions. When multiple versions of the app exist, the setting specified applies to all versions of the app.
    • If you want users to rate and provide reviews of apps and see all reviews submitted by other users in your environment, select Public mode.
    • If you want users to only rate and provide reviews of apps, select Private mode. Users cannot see reviews provided by other users. You can see reviews in the BlackBerry UEM management console.
    • If you don't want users to rate or provide reviews of apps or see reviews provided by other users, select Disabled.
  13. For apps that support configuration settings, an App configuration table is displayed. If you want to create an app configuration, complete the following steps:
    1. Click The Add icon to add an app configuration.
    2. Type a name for the app configuration and specify the configuration settings to use.
    3. Click Save.
    4. If necessary, use the arrows to move the profiles up or down the ranking. When an app is assigned more than once with different app configurations, the app configuration with the higher rank applies.
  14. Click Add. If you plan to host the app in BlackBerry UEM using a .json file, copy and save the URL that is displayed.