Activate your iOS device

Your device is ready to be activated when you receive an activation email from your administrator.

The activation email includes the information that you need to activate your device. If your activation password has already expired, create a new password in BlackBerry UEM Self-Service or contact your administrator.

If you received an activation QR Code in the activation email, you can use it to activate your device. When you activate a device with a QR Code, you don't need to type any information.

If you received instructions from your administrator about using your enterprise credentials, you are redirected to your organization's sign-in page to activate the device.

If Lockdown Mode is enabled on your device (iOS and iPadOS 16 or later), you must disable it to activate the device. Lockdown Mode prevents the installation of configuration profiles which are required for activation. If necessary, you can enable Lockdown Mode after activation.
  1. Install the BlackBerry UEM Client from the App Store. If UEM Client was installed as part of a device data transfer (for example, back up and restore to a new device), reinstall it and proceed with a new activation.
  2. Open the UEM Client.
  3. Read and accept the license agreement.
  4. Do one of the following:
    Task Steps
    Use a QR Code to activate your device
    1. Tap the QR code icon Scan QR Code.
    2. Scan the QR Code in the activation email.
    Use your enterprise credentials to activate the device
    1. Tap Sign In with your organization account if instructed by your administrator.
    2. Type your work email address. This is the email address where you received the activation email. Tap Next.
    3. Type your username and tap Next. You are redirected to your organization's sign-in page.
    4. Log in using your credentials.
    Manually activate your device
    1. Type your work email address. This is the email address where you received the activation email. Tap Go.
    2. If necessary, type the server address found in your email and tap Activate my Device.
    3. Type your activation password and tap Activate My Device. If your activation password is expired, create a new password in BlackBerry UEM Self-Service or contact your administrator.
  5. Tap Allow to allow the UEM Client to send you notifications. Choosing Don't Allow prevents the device from activating completely.
  6. When you are prompted to install a certificate, tap OK.
  7. When you are prompted to download the configuration profile, tap Allow.
  8. After the download is complete, open Settings.
  9. Tap General and navigate to Profiles and Device Management.
  10. To install the profile, tap UEM Profile and follow the instructions on the screen.
  11. After the installation is complete, return to the BlackBerry UEM Client app to complete the activation.
  12. Optionally, if your administrator has set up Microsoft Entra ID conditional access, do one of the following:
    Task Steps
    Install the Microsoft Authenticator app on your device, and sign into Microsoft Entra ID
    1. On the Microsoft Online Device registration screen, tap Continue.
    2. Sign in with your Microsoft Entra ID credentials.
    3. On the Help us keep your device secure screen, you must download the Microsoft Authenticator app. Tap Get the app.
    4. In the app store, tap Install.
    5. When prompted to allow diagnostics collection, tap Accept.
    6. Sign in with your Microsoft Entra ID credentials.
    7. Tap Register.
    Sign into Microsoft Entra ID
    1. On the Microsoft Online Device registration screen, tap Continue.
    2. Tap on your account.
    3. Sign in with your Microsoft Entra ID credentials.
    4. On the Help us keep your device secure screen, tap Register.
    5. Tap Open to view the UEM Client compliance screen.
  13. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • In the UEM Client, tap About. In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.