Activate your Android device

Your device is ready to be activated when you receive an activation email from your administrator.

The activation email includes the information that you need to activate your device. If you need a new activation email or your activation password has already expired, create a password in BlackBerry UEM Self-Service or contact your administrator.

If you received an activation QR Code from your administrator, you can use it to activate your device. When you activate a device with a QR Code, you don't need to type any information.

If you received instructions from your administrator about using your enterprise credentials, you are redirected to your organization's sign-in page to activate the device.

To activate the device, you must allow the UEM Client to access the phone on your device.

  1. On the device, install the BlackBerry UEM Client from Google Play. If UEM Client was installed as part of a device data transfer (for example, back up and restore to a new device), reinstall it and proceed with a new activation.
  2. Open the UEM Client.
  3. Read and accept the license agreement.
  4. Do one of the following:
    Task Steps
    Use a QR Code to activate the device
    1. Tap the QR code icon Scan QR Code.
    2. Tap Allow to allow the UEM Client to take pictures and record video.
    3. Scan the QR Code in the activation email.
    Manually activate the device
    1. Tap Enter credentials provided in your activation email.
    2. Type your work email address. This is the email address where you received the activation email. Tap Next.
    3. If necessary, type the server address found in your activation email and tap Next.
    4. If necessary, type your username.
    5. Type your activation password and tap Activate My Device. If your activation password is expired, create a new password in BlackBerry UEM Self-Service or contact your administrator.
  5. Tap Allow to allow the UEM Client to make and manage phone calls.
  6. Wait while the profiles and settings are pushed to your device.
  7. On the Set up your profile screen, tap Set up and wait while a work profile is set up on the device.
  8. If you are prompted, log in to your Google account with your Google email address and password. If you do not have a Google account, you can create one at this point.
  9. On the unlock selection screen, choose a screen unlock method.
  10. If you are prompted with the Secure start-up screen, tap Yes to require a password when the device starts.
  11. Type a device password, and type it again to confirm it. Tap OK.
  12. Select one of the options for how you want your notifications to show. Tap Done.
  13. Create a UEM Client password and tap OK. If you are using BlackBerry Dynamics apps, you will also use this password to sign in to all of your BlackBerry Dynamics apps.
  14. On the next screen, tap Enroll and follow the on-screen prompts if you want to set up fingerprint authentication for the UEM Client and any BlackBerry Dynamics apps that you have. Otherwise, tap Cancel.
  15. If you are signed out of your device, unlock your device to complete the BlackBerry UEM activation.
  16. If prompted, tap OK to allow the connection to BlackBerry Secure Connect Plus and wait while the connection is turned on.
  17. Optionally, if your administrator has set up Microsoft Entra ID conditional access, do one of the following:
    Task Steps
    Install the Microsoft Authenticator app on your device, and sign into Microsoft Entra ID
    1. On the Microsoft Online Device registration screen, tap Continue.
    2. Sign in with your Microsoft Entra ID credentials.
    3. On the Help us keep your device secure screen, you must download the Microsoft Authenticator app. Tap Get the app.
    4. In the app store, tap Install.
    5. When prompted to allow diagnostics collection, tap OK.
    6. Sign in with your Microsoft Entra ID credentials.
    7. Tap Register.
    Sign into Microsoft Entra ID
    1. On the Microsoft Online Device registration screen, tap Continue.
    2. Tap on your account.
    3. Sign in with your Microsoft Entra ID credentials.
    4. On the Help us keep your device secure screen, tap Register.
    5. Tap Open to view the UEM Client compliance screen.
  18. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • In the UEM Client, tap The Menu icon > About. In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.