When you change the BlackBerry Org Connect owner, the owner permissions are removed from the current owner. If you are the current owner, you must log out of and log back in to the UEM management console to update your permissions. The new owner receives a confirmation email when they are assigned the owner role. Only users who are Security administrators in UEM can be assigned the Org Connect owner role.

You should ensure that your organization has an owner assigned at all times. It is also recommended that at least one other UEM Security administrator is assigned the Org Connect administrator role so that they can manage Org Connect in UEM if the owner is not available. If the current Org Connect owner leaves the organization, and a new owner was not assigned, the additional contact must contact the Org Connect operations team to designate a new owner. Only the current owner or the Org Connect operations team can designate a new owner. Designating a new owner requires the operations team to reset Org Connect in UEM. After Org Connect has been reset, you must register your organization again, submit your Org Connect registration again, and request connections to other organizations again.