By default, the BlackBerry Dynamics apps on users’ devices connect to the BlackBerry Dynamics NOC to connect to a BlackBerry Proxy instance behind your organization's firewall. Depending on the physical distance between devices and the BlackBerry Dynamics NOC, connections might experience some network latency.

To mitigate these issues, you can enable BlackBerry Dynamics Direct Connect. Direct Connect allows BlackBerry Dynamics apps to bypass the connection to the NOC and connect directly to a BlackBerry Proxy instance behind your organization’s firewall. If devices are physically closer to the BlackBerry Proxy instances in your domain than they are to the BlackBerry Dynamics NOC, Direct Connect can reduce network latency.

You can also configure BlackBerry Dynamics apps to connect through a web proxy server in the DMZ when they connect to a BlackBerry Proxy instance.

This feature provides benefits in the following situations:

• Enhanced control over work data: App data flows only between devices and the work network. Direct Connect can be used when organizations have additional data privacy requirements that restrict user data from leaving their networks and do not want their user and enterprise data to be routed through the BlackBerry Dynamics NOC. When this feature is enabled, BlackBerry Dynamics apps make a connection to the BlackBerry Proxy directly instead of connecting through the BlackBerry Dynamics NOC to connect to an app server inside your organization's network.
• Improved network performance: Depending on the physical distance between devices and the BlackBerry Dynamics NOC, connections might experience some network latency. To mitigate these issues, when Direct Connect is enabled, BlackBerry Dynamics apps bypass the connection to the BlackBerry Dynamics NOC and connect directly to a BlackBerry Proxy instance behind your organization’s firewall. If devices are physically closer to the BlackBerry Proxy instances in your domain than they are to the BlackBerry Dynamics NOC, network latency is reduced.
• Improved user experience: Faster app response times and support for additional types of apps such as VoIP and video.
• Easy implementation of mixed mode: Direct Connect is configured individually for each BlackBerry Proxy instance, so that in larger environments some BlackBerry Proxy servers can use the standard NOC connection and some can use Direct Connect. BlackBerry Proxy servers within the same cluster should be configured the same way (either Direct Connect-enabled, or standard NOC-enabled).

Direct Connect requires a public DNS record for inbound connections on the external firewall.