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Frequently Asked Questions

FAQ
Answer
How do I change
BlackBerry Work
settings?
Tap The BlackBerry Dynamics Launcher icon > The settings icon.
Why aren't my email messages synchronizing?
There is probably an issue with your connection to your mail server.
If the issue persists after 1 hour, contact your administrator. Administrators can contact the BlackBerry Support Team if they require assistance to diagnose the underlying issue.
I'm getting too many email notifications. I can't distinguish between calendar reminders and new email alerts.
Why am I being prompted for my
BlackBerry Work
password so often?
Your administrator controls this behavior using a password timeout policy. System events may also cause the password to be required even when the timeout has not elapsed.
When you stop using
BlackBerry Work
, Notes, or Tasks, password unlock is required in as few as 5 minutes. Additionally, the password is required on a "cold start". For example, after you restart a device or when you force quit the app and launch it again.
The blue circle with the
BlackBerry
logo is blocking an area on my screen. How can I move it?
The
Launcher
can be moved by pressing and holding it.
How do I access my calendar and contacts?
Tap The BlackBerry Dynamics Launcher icon and then tap
Calendar
or
Contacts
.
How do I create an out of office message?
How do I create a signature?
Why can't I copy or paste content from
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
Why can't I use the camera in
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
Why can't I use dictation in
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
How do I change the number of email messages that are synchronizing to
BlackBerry Work
?
This is managed in the
BlackBerry Work
settings.
How do I change to conversation view?
This is managed in the
BlackBerry Work
settings.
How do I change the font size in
BlackBerry Work
?
By default,
BlackBerry Work
uses the system font settings. Here's how to adjust.
  1. Open the
    Settings
    app
  2. Tap
    Display & Brightness
  3. Tap
    Text size
  4. Adjust the font size slider.
You can also set a custom font for composing or replying to email messages. This is managed in the
BlackBerry Work
settings.
You can also adjust the font size for the email list and the meeting agenda view. See Change your settings.
How do I turn off the avatars in my email list?
This is managed in the
BlackBerry Work
settings.
Why am I getting the message that
"[Your device's browser] / [Safari] has been blocked by your IT administrator. Install BlackBerry Access to continue" when I tap a link in a BlackBerry Work email message?
Your administrator may have restricted this behavior for security reasons. In many cases, your administrator will allow
BlackBerry Access
to be used for links in an email. Contact your administrator for more information on how to install
BlackBerry Access
.
How can I synchronize tasks?
You must install
BlackBerry Tasks
. Contact your administrator for more information.
How can I synchronize notes?
You must install
BlackBerry Notes
. Contact your administrator for more information.
How can I convert an email message to a note?