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Frequently Asked Questions

FAQ
Answer
How do I change 
BlackBerry Work
 settings?
 Tap  The BlackBerry Dynamics Launcher icon  >  The Settings icon
Why aren't my email messages synchronizing?
There is probably an issue with your connection to your mail server.
If the issue persists after 1 hour, contact your administrator. Administrators can contact the BlackBerry Support Team if they require assistance to diagnose the underlying issue. 
I'm getting too many email notifications. I can't distinguish between calendar reminders and new email alerts.
Why am I being prompted for my 
BlackBerry Work
 password so often?
Your administrator controls this behavior using a password timeout policy. System events may also cause the password to be required even when the timeout has not elapsed.
When you stop using using 
BlackBerry Work
, Notes, or Tasks, password unlock is required in as few as 5 minutes. Additionally, the password is required on a "cold start". For example, after you restart a device or when you force quit the app and launch it again. 
Why is spell check is not working for 
BlackBerry Work for Android
 devices?
By design, the spell check feature will not be implemented for 
BlackBerry Work for Android
 devices due to the security concern associated with keywords being cached on 
Android
 devices.
The blue circle with the 
BlackBerry
 logo is blocking an area on my screen. How can I move it?
The 
Launcher
 can be moved by pressing and holding it. 
How do I access my calendar and contacts?
 Tap  The BlackBerry Dynamics Launcher icon  and then tap 
Calendar
 or 
Contacts
.
How do I create an out of office message?
How do I create a signature?
Why can't I copy or paste content from 
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
Why can't I use the camera in 
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
Why can't I use dictation in 
BlackBerry Work
?
Your administrator may have restricted this behavior for security reasons.
How do I change the number of email messages that are synchronizing to 
BlackBerry Work
?
This is manged in the 
BlackBerry Work
 settings.
How do I change to conversation view
This is manged in the 
BlackBerry Work
 settings.
How do I change the font size in 
BlackBerry Work
?
By default, 
BlackBerry Work
 uses the system font settings. Here's how to adjust.
  1. Open the 
    Settings
     app
  2. Tap 
    Display
  3. Tap 
    Font
  4. Tap 
    Font size
  5. Select the font size.
(This may vary by 
Android
 device.)
You can also set a custom font for composing or replying to email messages. This is managed in the 
BlackBerry Work
 settings.
How do I turn off the avatars in my email list?
This is manged in the 
BlackBerry Work
 settings.
Why am I getting the message that
"[Your device's browser] / [Safari] has been blocked by your IT administrator. Install BlackBerry Access to continue" when I tap a link in a BlackBerry Work email message?
Your administrator may have restricted this behavior for security reasons. In many cases, your administrator will allow BlackBerry Access to be used for links in an email. Contact your administrator for more information on how to install BlackBerry Access.
How can I synchronize tasks?
You must install 
BlackBerry Tasks
. Contact your administrator for more information.
How can I synchronize notes?
You must install 
BlackBerry Notes
. Contact your administrator for more information.