Upload log files to BlackBerry Support Skip Navigation

Upload log files to
BlackBerry
Support

If requested by
BlackBerry
Support, you can upload log files to help troubleshoot an issue you are having with
BlackBerry Dynamics
apps.
Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.
  1. Tap the launcher icon to open the
    BlackBerry Dynamics Launcher
    .
  2. Tap The Settings icon .
  3. In the
    Support
    section, click
    Upload Log
    . The Log upload status bar displays the upload progress.
  4. Click
    Close
    .