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Frequently Asked Questions

What type of integration exists between
BlackBerry Connect
and
BlackBerry Work
?
BlackBerry Connect
is a standalone product that offers instant messaging and presence capabilities. During an instant messaging conversation, you can view the contact information of the person you are messaging. The Contact info pane in
BlackBerry Connect
shows the email address along with other available contact information from
Microsoft Active Directory
. In group discussions, you can view the presence of the group discussion members. Tapping a participant within the group discussion window opens the participant's info screen and shows the email address as well as along with other available contact information from
Microsoft Active Directory
. Tapping the email address brings up
BlackBerry Work
, creates a new email message, and prepopulates the To field in the email.
In
BlackBerry Work
, you can view users' online presence. Tapping
BlackBerry Dynamics Launcher
> Contacts shows your contacts list. Tapping a contact > The New Chat icon for Android brings up
BlackBerry Connect
and opens a chat window for the user.
How do I know if I have a new message when
BlackBerry Connect
is in the background of my devices?
For information about how you are notified when a new message arrives and
BlackBerry Connect
is in the background, see Change notification settings.
Does
BlackBerry Connect
sign out when the app switches to the background? How does the mobile session work?
No,
BlackBerry Connect
does not automatically sign you out when the app goes into the background.
BlackBerry Connect
is configured, by default, to keep you logged in for 24 hours, although your IT administrator can change this setting. This 24-hour session renews itself every time you open the app and enter your password. You can also use the Away setting to change your status after a set period of time.
BlackBerry Connect
signs you out and closes the session with the instant messaging environment if you enable
Data Saver
and the app goes into the background. This feature prevents apps from using wireless network resources when the app is in the background. For more information, visit support.blackberry.com/community to read article 46590.