Generate a diagnostics report on Android devices Skip Navigation

Generate a diagnostics report on
Android
devices

If this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your administrator. If also enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your diagnostic report. You can  delete the prepopulated email address in the CC field before you send your report.
  1. Tap The Launcher icon to open the
    BlackBerry Dynamics Launcher
    .
  2. Tap The Settings icon.
  3. In the
    Support
    section, tap
    Run Diagnostics
    .
  4. Tap
    Start Diagnostic
    .
  5. When the diagnostics complete, click
    OK
    .
  6. Click
    Share results
    to send an email with the report details.