BlackBerry BRIDGE for iOS known issues
BlackBerry BRIDGE
for iOS known issuesWhen users send a PDF file from Microsoft 365 to BB BRIDGE and only have one BlackBerry
Dynamics app installed (for example, BlackBerry Work ) or the default app for file transfers is set, the "Show as a Slide Show" option is not available. (BRIDGE-3234)Workaround : Verify that you have more than one BlackBerry
Dynamics app installed (for example, BlackBerry Work , BlackBerry Tasks , and BlackBerry BRIDGE ) and the default app for file transfers is not set. For more information, see Change BlackBerry BRIDGE for iOS Options. |
If you force close BlackBerry BRIDGE and then send a file from a Microsoft 365 app to it, the file does not transfer, and you remain on the main screen. (BRIDGE-3145)Workaround: Enable the "Open-in/Share filtering (iOS Only)" Intune policy and select the "Open Securely via Bridge" option when sending the file, or launch BlackBerry BRIDGE before starting the file transfer from a Microsoft 365 app. |
When some users try to send a document from BlackBerry Work to Microsoft Teams , Microsoft Teams displays the following error message: Security Notice. Your organization doesn’t allow the use of external libraries and files , and document is not sent. (BRIDGE-3207) |
If you force stop BlackBerry BRIDGE and then try to share a document from the corporate directory using BlackBerry BRIDGE , the "Send to BlackBerry
Dynamics " dialog box does not display. (GD-61169) Workaround: Select the "Open in Bridge" option to transfer the document. |
The BlackBerry BRIDGE app stays on the splash page when a BlackBerry
Dynamics app is force stopped in the following scenario:
(BRIDGE-2812) |
When users log in to the BlackBerry BRIDGE app using an email address that is different than the email address used to log in to BlackBerry Work , they receive the error message The work or school account you specified does not have access to this app. You may have to sign in with a different account. Contact your IT administrator for help , and they cannot log in to the app. (BRIDGE-2753)Workaround: Factory reset the device. |
Sometimes when sending a file to the BlackBerry BRIDGE app, the "Open in" option is not available when users try to open a file that was already sent to the BlackBerry BRIDGE app from BlackBerry Work . (BRIDGE-2696, GD-35159)
Workaround: Stop BlackBerry Work and send the file again. |
When users send a .doc file from BlackBerry Work to an Intune -managed instance of Microsoft
Word and then send the file back to BlackBerry Work without first saving a copy, the file is corrupted and can't be viewed. (BRIDGE-2691)Workaround: Save the file before you send the file back to BlackBerry Work . |
The BlackBerry BRIDGE app stops responding when users perform a "Reset all settings" on their device. (BRIDGE-2683)Workaround: Factory reset the device. |
User is asked to create a PIN for Bridge app and another separate PIN for the Office app (BRIDGE-2622) |
When users install and provision the BlackBerry BRIDGE app for the first time, the text Error Text is displayed on the screen where users acknowledge that the organization is protecting the data using the app. (BRIDGE-2610) |
When a file is created in the Intune managed app and sent to BlackBerry Work , users receive the following error message Action not allowed. Your organization only allows to open work or school data in this app . (BRIDGE-2556, BRIDGE-2687)Workaround: You must first save the new file to a corporate location (for example, Microsoft OneDrive for Business ) before you can securely transfer it to BlackBerry BRIDGE . |
Users can’t save or access files on Microsoft OneDrive for Business when they are connected to the organization environment using LTE or a non-corporate Wi-Fi connection. For more information about conditional access, visit docs.microsoft.com to read the following pages:
(BRIDGE-2548) |
When users save a file and tap More, the BlackBerry BRIDGE app stops responding. (BRIDGE-2542) |
If a user edits a file, sends it back to BlackBerry Work , and selects the "Reply All" option, the To field is not populated when the email is sent to the user themself. (BRIDGE-2537, G3DOCS-6369) |
Users can save a file to a local location on the device and to iCloud . The user cannot view the file from those locations. (BRIDGE-2487) |