Unable to log in to
BlackBerry Enterprise BRIDGE
app

Possible cause

You try to log in to the
BlackBerry Enterprise BRIDGE
app using a different email address than you use for
BlackBerry Work
.

Possible solution

Complete one of the following actions:
  • Uninstall and reinstall the following apps on your device:
    • Microsoft Intune
      Company Portal app
    • BlackBerry Enterprise BRIDGE
      app
    • Microsoft Office
      apps (for example,
      Microsoft Word
      )
  • Stop and clear the data for the following apps:
    • Microsoft Intune
      Company Portal app
    • BlackBerry Enterprise BRIDGE
      app
    • Microsoft Office
      apps (for example,
      Microsoft Word
      )
    1. On the device, open the device Settings.
    2. Navigate to
      Apps
      .
    3. Tap the app you want to stop and clear the data for.
    4. Tap
      Force stop
      .
    5. If you are prompted to confirm the force stop, tap
      OK
      .
    6. Tap
      Storage > Clear Data
      .
    7. Repeat steps 3 to 6 for each app.
    8. Log in to the apps.