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Upload log files to
BlackBerry
Support

If
BlackBerry
Support requests log files, you can instruct users to upload log files to help troubleshoot issues that the users are having with the
BlackBerry Enterprise BRIDGE
app. Depending on the size of the logs, instruction users to allow a short period before they close the Settings screen or place the app in the background to allow the logs to be uploaded to
BlackBerry
.
  1. Open the
    BlackBerry Enterprise BRIDGE
    app.
  2. Tap .
  3. Tap
    Send Logs to BlackBerry
    .
  4. Tap
    OK
    .