Upload log files to BlackBerry
Support
BlackBerry
SupportIf
BlackBerry
Support requests log files, you can instruct users to upload log
files to help troubleshoot issues that the users are having with the BlackBerry Enterprise BRIDGE
app. Depending on
the size of the logs, instruction users to allow a short period before they close the
Settings screen or place the app in the background to allow the logs to be uploaded to
BlackBerry
.- Open theBlackBerry Enterprise BRIDGEapp.
- Tap
.
- TapSend Logs to BlackBerry.
- TapOK.