- What is BlackBerry Access?
- Installing and activating BlackBerry Access
- Using BlackBerry Access
- Use the BlackBerry Dynamics Launcher
- View and delete downloaded files
- View, search, and delete browsing history
- Change the native default browser
- View and close open tabs
- Clear browsing data
- Add a bookmark
- Edit a bookmark
- Add a bookmark folder
- View and search bookmarks
- Reorder your bookmarks
- Scan a QR code
- Upload a photo, video, or a file to a webpage
- Share a webpage
- Search for text on a webpage
- Change your theme
- Switch to desktop site
- Switch to mobile site
- Switch to reader mode
- Zoom in or out on a webpage
- Enable automatic presentation mode
- Search engine links
- Unqualified domain names
- Supported plugins
- Supported languages
- Cookies
- WKWebView
- Using fullscreen and presentation modes
- Split screen support
- Manage passwords on an iOS device
- Security
- Troubleshooting
- Send feedback to BlackBerry
- BlackBerry Docs
- BlackBerry Access 3.7
- BlackBerry Access for iOS User Guide
- Troubleshooting
- Share app log files and reset app data
Share app log files and reset app data
If
BlackBerry Access
stops responding during startup, the next time you log in to the app you can upload log files to help troubleshoot an issue you are having with BlackBerry
Dynamics
apps.BlackBerry Access
has stopped responding during startup.- Log in toBlackBerry Access.
- Do one of the following:
- TapShare logsand then tapUpload Logs. The Log upload status bar displays the upload progress.
- TapAdvanced > Reset tabs data. This option deletes all information about tabs from your previous session.
- TapAdvanced > Reset app data and recover. This option erases all saved data such as bookmarks, download history, and cookies.