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  2. BlackBerry Access 3.7
  3. BlackBerry Access for Android User Guide
  4. Troubleshooting
  5. Upload log files to BlackBerry Support

Upload log files to
BlackBerry
 Support

If requested by
BlackBerry
 Support, you can upload log files to help troubleshoot an issue you are having with
BlackBerry Dynamics
 apps.
Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.
  1. Tap The Launcher icon to open the
    BlackBerry Dynamics Launcher
    .
  2. Tap The Settings icon.
  3. In the
    Advanced
     section, tap
    Logs
    , then tap
    Upload Logs
    . The Log upload status bar displays the upload progress.
    If detailed logging is enabled, the Detailed app Logging checkbox is selected. This feature cannot be enabled or disabled in
    BlackBerry Access
    .
  4. Click
    Close
    .