Share app log files and reset app data
If
BlackBerry Access
stops responding during startup, the next time you log in to the app you can upload log files to help troubleshoot an issue you are having with BlackBerry
Dynamics
apps.BlackBerry Access
has stopped responding during startup.- Log in toBlackBerry Access.
- Do one of the following:
- TapShare logsand then tapUpload Logs. The Log upload status bar displays the upload progress.
- TapAdvanced > Reset tabs data. This option deletes all information about tabs from your previous session.
- TapAdvanced > Reset app data and recover. This option erases all saved data such as bookmarks, download history, and cookies.