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Upload log files to 
BlackBerry
 Support

If requested by 
BlackBerry
 Support, you can upload log files to help troubleshoot an issue you are having with 
BlackBerry Dynamics
 apps. 
Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.
  1. Tap  The launcher icon  to open the 
    BlackBerry Dynamics Launcher
    .
  2. Tap  The settings icon .
  3. In the 
    Support
     section, click 
    Upload Logs
    . The Log upload status bar displays the upload progress. 
    If detailed logging is enabled, the Detailed app Logging checkbox is selected. This feature cannot be enabled or disabled in 
    BlackBerry Access
    .
  4. Click 
    Close