Upload log files to BlackBerry Support
If requested by
BlackBerrySupport, you can upload log files to help troubleshoot an issue you are having with
Your administrator can enable detailed app logging to debug level. When enabled, the app logs can assist in finding possible causes of issues that users might encounter.
- Tap to open theBlackBerry Dynamics Launcher.
- Tap .
- In theSupportsection, clickUpload Logs. The Log upload status bar displays the upload progress.If detailed logging is enabled, the Detailed app Logging checkbox is selected. This feature cannot be enabled or disabled inBlackBerry Access.