Skip Navigation

Troubleshoot connectivity issues

Your administrator may require you to perform some connectivity tests if you are having issues connecting to a website.
  1. In
    BlackBerry Access
    , tap to open the
    BlackBerry Dynamics Launcher
  2. Tap .
  3. In the
    section, click
    Net Tools
  4. Enter the URL or IP address that your administrator wants you to test.
  5. Select either
    , or
    PAC Resolver
    as instructed by your administrator.
  6. Communicate the results to your administrator.