Generate a diagnostics report on Android devices

If this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your administrator. If also enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your diagnostic report. You can delete the prepopulated email address in the CC field before you send your report.
  1. Tap The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. In the Support section, tap Run Diagnostics.
  4. Tap Start Diagnostic.
  5. When the diagnostics complete, click OK.
  6. Click Share results to send an email with the report details.