Manage BlackBerry Dynamics apps

If your device is enabled for BlackBerry Dynamics and you have BlackBerry Connect installed on your device, you can use BlackBerry UEM Self-Service to manage the apps. To unlock the BlackBerry Connect app using a QR code, BlackBerry Connect 3.2 or later is required.
  1. In BlackBerry UEM Self-Service, select your device.
  2. Click the APPS tab.
  3. Click an app icon and complete one of the following tasks:

    Task

    Description

    Steps

    Lock an app

    When you or your administrator locks an app, you prevent anyone from opening it.
    1. Click Lock app.
    2. Click Lock.

    Unlock an app

    Apps can become locked for different reasons, including authentication or compliance issues. Also, you or your administrator can lock an app. To unlock an app you need to use an unlock key or QR code.
    1. Click Unlock app. An unlock key, QR code icon, and expiration is displayed.
    2. Optionally, tap the QR code.
    3. On your device, open the app and complete one of the following tasks:
      • Type the unlock key.
      • Tap Scan QR code, tap Allow to allow permissions, and scan the QR code.
    4. Click Close.

    Delete app data

    When you delete app data, you remove all data stored by the app but the app is not deleted. You will need to reactivate the app using an access key.
    1. Click Delete app data.
    2. Click Delete.