Unlock a BlackBerry Dynamics app using a third-party identity provider

If one of your BlackBerry Dynamics apps, such as BlackBerry Work, has been locked, you can use your organization’s identity provider to unlock the app. Note that your organization’s administrator has to enable this feature before you can use it.

  1. On the Application Remote locked screen on the device, tap Unlock.
  2. On the Application Unlock screen, tap Sign in.
  3. Enter the email address that you use to sign in to your organization’s identity provider and tap Next.
  4. Enter the username that you use to sign in to your organization’s identity provider and tap Next.
  5. Enter the password that you use to sign in to your organization’s identity provider and tap Sign in.
  6. After the BlackBerry Dynamics app activates, enter and confirm a new password.