Generate a diagnostics report on Android devices

You can ask users to generate a diagnostics report and then email the results. You can enable the "User Feedback Email Address" policy to automatically CC an email address or multiple addresses that should also receive the report. Users can delete the prepopulated email address in the CC field before you send the report. For more information, see BlackBerry Connect app configuration settings.
Provide the following instructions to users:
  1. Tap The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. In the Support section, tap Run Diagnostics.
  4. Tap Start Diagnostics.
  5. When the diagnostics complete, click Share Results to send an email with the report details.