Send a BlackBerry Dynamics app unlock key and QR code to a user

You can send app unlock keys and QR codes to a user if one of their BlackBerry Dynamics apps has become locked.

Note: You can edit the template for the email message that is sent to the user.
  1. On the menu bar, click Users.
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the user’s device.
  5. In the BlackBerry Dynamics section in the App actions row, select “Unlock app” for the app that you want to send an email to the user for.
  6. In the Unlock app page, in the Email template field, select BlackBerry Dynamics unlock key email.
  7. Click Send.