Upload log files to BlackBerry Support

If BlackBerry Support requests log files, you can upload log files to help troubleshoot issues that you are having with the BlackBerry BRIDGE app.

Depending on the size of the logs, allow a short period before you close the Settings screen or place the app in the background to allow the logs to be uploaded to BlackBerry.

  1. Open the BRIDGE app.
  2. Tap The settings icon.
  3. Tap Send Logs to BlackBerry.
  4. Tap OK.