Upload log files to BlackBerry Support

If BlackBerry Support requests log files, you can instruct users to upload log files to help troubleshoot issues that the users are having with the BlackBerry BRIDGE app. Depending on the size of the logs, instruction users to allow a short period before they close the Settings screen or place the app in the background to allow the logs to be uploaded to BlackBerry.
  1. Open the BlackBerry BRIDGE app.
  2. Tap The Settings icon.
  3. Tap Send Logs to BlackBerry.