What's new in BlackBerry AtHoc 7.23

These release notes contain information about new and changed functionality for BlackBerry® AtHoc® release 7.23. For more information about BlackBerry AtHoc or its related functionality, see the BlackBerry AtHoc documentation here: https://docs.blackberry.com/en/blackberry-athoc.

Alerting

  • End live alerts and accountability events: BlackBerry AtHoc now displays a redesigned confirmation dialog when you end a live alert or accountability event from the Sent Alerts screen, the All Events screen, or an open alert or event summary. Before you can end the alert or event, you must review the listed items and targeted user counts, and select a confirmation check box.
  • Sent alert Users tab export: Operators can now export the Users tab of a sent alert to PDF or CSV. The exported file includes the columns displayed on the tab and reflects any active name, group, or advanced search filters. Each export is recorded in the operator audit log (Entity: End User; Action: End Users Exported).

Browser support

BlackBerry AtHoc release 7.23 supports the latest versions of the following browsers: Edge, Safari (Mac), Chrome, and Firefox.

Command Center

  • Command Center integration: When a BlackBerry AtHoc Command Center feature (Dashboard, Live Map, and Geofencing) is enabled for your organization, operators with permissions to access Command Center features now see individual cards on the homepage. Links to Live Map, Geofencing, and Dashboard throughout the management system now open Command Center to the appropriate section or panel, including:
    • Homepage icons and bookmarked URLs
    • The View Map link in the Recently Received Alerts section of the management system homepage
    • More Actions > Live Map on the Sent Alerts and Accountability Events screens
    • Links in the Inbox, including external event links, which open Command Center with the selected alert or event in context

    For more information, see the BlackBerry AtHoc Command Center documentation here: https://docs.blackberry.com/en/blackberry-athoc-command-center

  • User location history feature enablement: Administrators can now control access to Location History per organization via the IsLocationHistorySupported feature enablement setting. When enabled, operators can open the Location History section in Live Map to review user location history details. When disabled, user location history is unavailable, and the page displays a disabled-feature message.

Integrations

  • TAM-C integration: BlackBerry AtHoc now integrates with TAM-C for global, curated threat intelligence. TAM-C events are classified into categories such as Safety, Geopolitical, Natural Disaster, Cyber, Political, Crime, Health, and Transportation. BlackBerry AtHoc now replaces fragmented, U.S.-centric open-source feeds and incompatible formats with unified, normalized data, providing greater global coverage and scalability. The new integration with TAM-C enables operators to use map visualization and automated alerting without custom work for each feed.
  • WhatsApp device options: When you select WhatsApp as a delivery device, BlackBerry AtHoc now displays an inline summary of title/body character limits and unsupported file types beneath the WhatsApp label. Click the info icon for full details and a link to customize the WhatsApp message. This inline summary replaces the persistent warning banner previously shown in the device lists on the following screens: New Alert, Start Accountability Event, Alert Templates, New Accountability Template, and Review and Publish.

Management system

  • Dynamic hierarchy attribute improvements: Dynamic hierarchy attributes now support up to 13 levels, with up to 2,500 nodes per level and 15,000 nodes total across all levels. Performance improvements for importing, saving, and loading large hierarchies provide greater stability when managing deeper, larger structures.

Mobile app

  • Contact list: Administrators can configure a contact list at the suborganization level in Mobile App Settings > Customized Content. The contact list is displayed on the mobile app home screen for users connected to that organization. Add up to 10 contacts, each with a title, description, and one or more of the following: phone numbers, email addresses, or a website URL. For more information, see "Contact List" in the BlackBerry AtHoc Incoming Alerts in the Inbox guide.
  • Enterprise Administrator role after organization move: Enterprise Administrators who are moved to a different organization in an enterprise or super enterprise hierarchy retain the Enterprise Administrator role and can publish alerts from the BlackBerry AtHoc mobile app from their new organization.
  • Field report icons: When a field report triggers an alert, BlackBerry AtHoc now displays the icon assigned to the field report event rule in the following locations
    • Email and desktop alerts
    • Live Incoming Alerts and Live Sent Alerts on the Live Map
    • Sent Alerts Details tab
    • Recently Received Alerts on the BlackBerry AtHoc management system home page
    • Inbox

    Field report alerts that are forwarded or duplicated retain the assigned icon, helping recipients distinguish field reports from other alert types, such as emergency reports.

  • Scheduled location access: When creating or editing a scheduled location access rule, you can now select which enabled mobile app device the rule applies to (for example, Mobile App - Work or Mobile App - Personal). Location tracking runs only on the selected device. The Scheduled Location Access rules list now includes a Mobile App column showing the assigned device for each rule. Additionally, the minimum device movement required to maintain tracking has been reduced, and the tracking interval can now be set as short as 1 minute (previously 30 minutes), allowing more frequent location updates on the live map for more accurate tracking of mobile app users in the selected distribution list.

  • Severity alert tones: Administrators can upload custom WAV alert tones (up to 5 per organization, 1 MB each) and assign a tone to each alert severity—High, Moderate, Low, Informational, and Unknown—in Settings > Mobile App Settings > Customized Content > Severity Alert Tones. By default, high severity alerts use the Siren tone and all other severities use the Chimes tone. Custom tones configured at a super enterprise or enterprise organization are available to suborganizations. Mobile app users hear the tone assigned to the severity of each alert they receive.

Roles and Permissions

  • Alert Publisher role restrictions on sent alert user details: The Add/Reset option is no longer available to operators with the Alert Publisher role on the Users tab of a sent alert. Previously, selecting this option produced an error, since the Alert Publisher role is not permitted to add attribute or device columns to this view. This change ensures the Alert Publisher role's access to user information remains properly restricted.

  • Enterprise organizations — Enterprise Administrator and Accountability Officer roles: When an operator is granted the Enterprise Administrator role, BlackBerry AtHoc now automatically assigns the Accountability Officer role at both the enterprise or super enterprise organization and the sub-enterprise or suborganization where the operator's account resides. This enables Enterprise Administrators to be targeted as Accountability Officers in accountability events at each applicable organizational level, without the need to manually grant the Accountability Officer role in each organization.

Self Service

  • Self Service inbox: Administrators can now control whether the Published By column appears in the Self Service inbox. This is managed in General Settings > Customization > Self Service, using the Show 'Published By' on Inbox option, which is selected by default.

Users

  • Lock operator permissions: The Security Policy setting formerly called Revoke Operator Permissions is now Lock Operator Permissions. When the configured inactivity conditions are met, BlackBerry AtHoc now locks the operator's account instead of revoking their permissions. This preserves the operator's assigned roles, permissions, and restrictions.

    Enterprise and Organization administrators can unlock a locked operator account from the user's profile, and can search for locked operators using the User Lock Status attribute in advanced searches. Administrators can select the inactivity period that triggers a lock from a predefined set of options ranging from 30 to 180 days.

  • Organization subscriptions: CSV user imports and API subscription updates no longer overwrite active organization subscriptions. New subscriptions from import files are added alongside existing ones, which are preserved until they expire or are cancelled. Imports also validate subscription date ranges, reporting errors when updates conflict with open-ended or overlapping subscriptions.
  • Subscribed user profile: When operators view a subscribed user's profile from a subscribed organization, BlackBerry AtHoc now displays device information for devices that are shared between the home and subscribed organizations and have matching device common names. A banner on the profile indicates that the user is an external organization subscriber and that device information is visible only for shared devices.